Privacy Policy
Last updated: March 2026
Introduction
The Laggan Hotel ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website, make a booking, or stay with us.
We are registered in Scotland and operate from Laggan, Newtonmore, Inverness-shire, PH20 1BS. For data protection purposes, The Laggan Hotel is the data controller.
Information we collect
We may collect the following types of personal information:
- Contact details — name, email address, telephone number, and postal address
- Booking information — dates of stay, room preferences, number of guests, and any special requirements
- Payment details — processed securely through our payment provider; we do not store card details
- Communication records — enquiries and correspondence submitted through our contact form, email, or telephone
- Website usage data — pages visited, time spent on site, and referring pages (collected via cookies — see our Cookie Policy)
- Newsletter preferences — if you opt in to receive marketing communications
How we use your information
We use your personal information to:
- Process and manage your reservation
- Respond to enquiries and provide customer service
- Send booking confirmations and pre-arrival information
- Send marketing communications where you have opted in
- Comply with legal and regulatory obligations
- Improve our website and services
Legal basis for processing
We process your personal data on the following grounds:
- Contract — processing necessary to fulfil your booking or respond to your enquiry
- Consent — where you have opted in to receive newsletters or marketing communications
- Legitimate interests — to improve our services, maintain security, and manage our business operations
- Legal obligation — where we are required to retain records by law
Sharing your information
We do not sell or rent your personal information to third parties. We may share your data with:
- Payment processors to handle transactions securely
- Email service providers to send booking confirmations and newsletters
- Law enforcement or regulatory bodies where required by law
All third-party providers are required to handle your data in accordance with applicable data protection legislation.
Data retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Booking records are retained for up to six years for accounting and legal purposes. Marketing preferences are retained until you withdraw your consent.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data where there is no compelling reason to continue processing
- Withdraw consent for marketing communications at any time
- Object to processing based on legitimate interests
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at reception@lagganhotel.co.uk or write to us at the address below.
Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact us
If you have any questions about this privacy policy or how we handle your data, please contact us:
The Laggan Hotel
Laggan, Newtonmore
Inverness-shire, PH20 1BS
Email: reception@lagganhotel.co.uk
Telephone: +44 (0) 1528 544250
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.